Sipit Return Policy

Last update: 14.07.2025

Hello! At Sipit we believe in a transparent and fair relationship with all our customers – and the return policy should be as clear as a glass of sparkling water. Here’s everything you need to know if you want to return products purchased from sipit.ro.

1. Right of return. How much time do you have?

According to current legislation (OUG 34/2014), any individual customer has the right to withdraw from the contract and return products within 14 calendar days from the date of receiving the package, without providing any justification.

• If more than 14 days have passed, unfortunately we can no longer process the return.
• Legal entities do not legally have the right of withdrawal, but if you have a real problem, write to us anyway – we try to be flexible.

2. How to return? Fast and hassle-free

It's simple: all you have to do is send us an email at hello@sipit.ro with the subject “Return order [your order number]”.

Please include in the email:

• the name under which you placed the order,

• the order number,

• the product(s) you wish to return,

• optional reason (not mandatory, but your feedback helps us improve!).

After receiving your request, we will quickly send you the steps to follow for the return by email (address, possible packaging details).

3. Conditions for accepting returns

We can accept returns if:

• the product is sealed, unused, in the original packaging, and shows no signs of damage caused by the customer;

• all accessories/documents received at delivery are included in the return.

We cannot accept returns for:

• unsealed products, consumed, with torn packaging or showing damage caused by the customer;

• products that can no longer be sold as new, according to the law and food hygiene regulations.

If you received wrong, defective, or damaged products due to our fault, the cost of return and replacement is fully covered by Sipit, and you will receive either a refund or new products, according to your preference.

4. Costs and refunds

• The return shipping cost is, according to the law, borne by you, except in cases where we made a mistake or the product is defective.

• Refund of the value of returned products is made within a maximum of 14 calendar days from the receipt and verification of the package by our team.

• Refunds are made using the same payment method used for the purchase, except in cases where you request otherwise in writing.

5. Legal exceptions

There are some situations, clearly regulated by law, in which products cannot be returned:

• sealed products that cannot be returned for health protection or hygiene reasons and have been unsealed by the consumer (opened drinks, unsealed items, etc.);

• products that, after delivery, are inseparably mixed with other elements.

If you have any doubts, ask us at hello@sipit.ro before opening the package!

6. Want to file a complaint or resolve an issue quickly?

We believe in direct dialogue and promptly resolve any problem. Write to us at hello@sipit.ro and we promise to get back to you with a solution as soon as possible.

If we cannot resolve the issue amicably, you have the right to use the European ODR platform: https://ec.europa.eu/consumers/odr/

In short:
Returns at Sipit = fast, hassle-free, no unnecessary paperwork. Just an email to hello@sipit.ro and we take care of everything.

If you have any additional questions, feel free to contact us at hello@sipit.ro.
Thank you for choosing Sipit! 🍋✨